I'm currently working with Elyssa App, driving the end-to-end redesign of a core feature that reduced clicks by 83%. Before that, I led Customer Experience at Vidalytics, where I mapped customer journeys to improve onboarding and churn processes, boosted satisfaction by 20%, and drove $20,000 in additional revenue.

Previously, I oversaw mentorship operations at Designlab, where I conducted user journey analysis for mentors, delivering actionable insights that optimized platform workflows and increasing user satisfaction by over 25%. 

Over the years, I’ve worked in SaaS, edtech, and fitness tech. From early-stage startups to scaling global operations, I bridge the gap between user needs and impactful design.